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Terms & Conditions
Les Lux Hand Crafted Soaps
Effective Date: 11/16/2025
1. General Information
Les Lux Hand Crafted Soaps is a Maryland-based small business offering handmade soaps and bath
products. Variations in color, scent, and appearance are normal due to the handcrafted nature of our
products.
2. Use of Our Website
By using our website, you agree not to engage in unlawful activity, attempt to breach security, copy our content, or misuse our materials. We may update or modify content at any time.
3. Product Information & Allergies
Our soaps are handcrafted, and natural variations may occur. Ingredients are listed to the best of our
ability. Customers are responsible for reviewing all ingredients before purchase, especially regarding
allergies or sensitivities. Les Lux Hand Crafted Soaps is not liable for reactions or sensitivities caused
by disclosed ingredients.
4. Orders & Payments
Payments are processed securely through third-party processors. Customers must provide accurate
billing and shipping information. We reserve the right to cancel orders, limit quantities, or change prices at any time.
5. Shipping & Delivery
Shipping times vary. We are not responsible for delays, lost or stolen packages, or incorrect addresses
provided by customers. Please verify your address before placing an order.
6. Returns, Refunds & Exchanges
Due to the nature of personal care products, all sales are final. Contact us within 7 days of delivery for
issues such as damage, incorrect items, or product concerns, and we will work to resolve the issue.
7. Intellectual Property
All content—including images, branding, product descriptions, and designs—is owned by Les Lux Hand
Crafted Soaps. It may not be copied or reproduced without written permission.
8. Limitation of Liability
Use products at your own risk. Les Lux Hand Crafted Soaps is not responsible for misuse, allergic
reactions, or third-party service failures.
9. Privacy
Your use of our site is governed by our Privacy Policy.
10. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website or products
means you accept the updated terms.
11. Contact Information
Les Lux Hand Crafted Soaps
Maryland, USA
Email: LesLuxLLC@gmail.com
Return & Refund Policy
Les Lux Hand Crafted Soaps
Effective Date: 11/16/2025
1. All Sales Are Final
Due to the personal and hygiene-related nature of our products, all sales are final. We cannot accept
returns or exchanges for opened items, unused but unsealed products, or any product once it has been
delivered to the customer.
2. Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery.
We may request photos of the product, packaging, or damage, along with your order number. After
review, we may offer a replacement or store credit.
3. Lost or Stolen Packages
Once a package is marked 'Delivered' by the carrier, Les Lux Hand Crafted Soaps is not responsible for
lost or stolen packages. For packages lost before delivery, we will assist you in filing a claim with the
shipping carrier.
4. Cancellations
Orders may be canceled within 2 hours of purchase. After this time, the order may be in processing and
cannot be canceled.
5. Allergies & Sensitivities
Customers are responsible for reviewing all product ingredients before purchasing. Refunds or
replacements cannot be provided for allergic reactions or sensitivities to ingredients disclosed in
product listings.
6. Contact Us
Les Lux Hand Crafted Soaps
Maryland, USA
Email: LesLuxLLC@gmail.com
Copyright © 2025 Les Lux Handcrafted Soaps - All Rights Reserved.
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